PRIVACY POLICY
This Privacy Policy applies between you, the User of this Website, and Natura Gardening (trading as Natura Gardens), the owner and operator of this Website.
Natura Gardening takes the privacy of your information very seriously. This policy explains how we collect, use and protect any personal data collected through your use of this Website.
This Privacy Policy should be read alongside our Terms and Conditions and Refund Policy.
Please read this Privacy Policy carefully.
Definitions and Interpretation
1.
In this Privacy Policy the following definitions apply:
Data
All information that you submit to Natura Gardening via the Website. This includes personal data as defined in applicable Data Protection Laws.
Data Protection Laws
Any applicable law relating to the processing of personal data including:
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the UK General Data Protection Regulation (UK GDPR)
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the Data Protection Act 2018
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and any related legislation or amendments.
GDPR
The UK General Data Protection Regulation.
Natura Gardening / we / us
Natura Gardening (trading as Natura Gardens), a business operating in England and Wales with a registered business address at:
31 Norfolk Street
Sunderland
SR1 1EE
United Kingdom
User or you
Any third party accessing the Website who is not:
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employed by Natura Gardening and acting within their employment duties, or
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engaged as a consultant or service provider accessing the Website as part of their work.
Website
The website located at:
including any subdomains unless otherwise specified.
2.
In this Privacy Policy, unless the context requires otherwise:
a. the singular includes the plural and vice versa
b. references to clauses refer to clauses within this Privacy Policy
c. references to a person include companies, partnerships and organisations
d. the term “including” means “including without limitation”
e. references to legislation include amendments or updates
f. headings are included for convenience and do not affect interpretation.
Scope of This Privacy Policy
3.
This Privacy Policy applies only to the actions of Natura Gardening and Users with respect to this Website.
It does not apply to other websites which may be accessed through links provided on this Website, including social media platforms.
4.
For the purposes of applicable Data Protection Laws, Natura Gardening acts as the Data Controller.
This means Natura Gardening determines the purposes and means by which your personal data is processed.
Data We Collect
5.
We may collect the following personal data:
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name
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job title or profession
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contact information such as email address and telephone number
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postcode or location information
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preferences or interests relevant to our services
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payment or financial information where necessary for transactions
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IP address (automatically collected)
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browser type and version (automatically collected)
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operating system (automatically collected)
All data is collected and processed in accordance with this Privacy Policy.
How We Collect Data
6.
We collect data in the following ways:
a. Data provided directly by you
b. Data collected automatically through your use of the Website
Data Provided by You
7.
Natura Gardening may collect your data when you:
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contact us via the Website, email, phone or post
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request information about our services
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request a quotation or consultation
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purchase services or products from us
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subscribe to marketing communications
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participate in surveys or feedback requests
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otherwise interact with our business
Data Collected Automatically
8.
When you access the Website we may automatically collect certain information including:
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IP address
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date and time of website visits
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pages accessed
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browser and device information
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interaction with website content
This information is used to improve website functionality and user experience.
Our Use of Data
9.
We may use collected data for the following purposes:
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maintaining internal records
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providing services and responding to enquiries
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improving our services and website
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processing payments and issuing invoices
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communicating with customers regarding bookings or services
All data processing is carried out in accordance with applicable data protection legislation.
10.
Where we rely on legitimate interests as the legal basis for processing your data, you have the right to object in certain circumstances.
11.
Where you request services or enter into a contract with Natura Gardening, data processing may be necessary for the performance of that contract.
Sharing Your Data
12.
We may share your data with:
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employees or authorised contractors of Natura Gardening
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professional advisors such as accountants or legal advisors
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payment processing providers
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IT service providers or website hosting services
Data is shared only where necessary for legitimate business operations and in compliance with Data Protection Laws.
Keeping Data Secure
13.
We implement appropriate technical and organisational measures to protect your personal data, including:
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secure systems and restricted access
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password-protected accounts
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secure server storage
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encrypted payment processing where applicable
14.
If you believe your data has been misused or accessed without authorisation, please contact us immediately:
15.
For guidance on protecting your personal information online you may visit:
Data Retention
16.
We will only retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
17.
Even after deletion, certain information may remain in backup or archival systems where required for legal, regulatory or tax purposes.
Your Rights
18.
Under UK data protection law you have the right to:
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access personal data held about you
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request correction of inaccurate data
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request deletion of personal data
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restrict processing of your data
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request data portability
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object to processing where legitimate interests are used
19.
To exercise any of these rights please contact:
20.
If you are dissatisfied with how we handle your data you may lodge a complaint with the Information Commissioner’s Office (ICO):
21.
It is important that the personal data we hold about you is accurate and up to date. Please notify us if your information changes.
Links to Other Websites
22.
This Website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.
Changes of Business Ownership
23.
Natura Gardening may expand or restructure its business from time to time. If ownership of the business changes, user data relevant to the business may be transferred to the new owner.
All reasonable steps will be taken to ensure continued protection of your data.
General
24.
You may not transfer any of your rights under this Privacy Policy to another person.
25.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in effect.
26.
Any delay or failure to exercise rights under this policy shall not constitute a waiver of those rights.
27.
This Privacy Policy is governed by the laws of England and Wales.
Any disputes will fall under the jurisdiction of the courts of England and Wales.
Changes to This Privacy Policy
28.
Natura Gardening reserves the right to update this Privacy Policy where necessary due to legal or operational changes.
Updates will be published on the Website and continued use of the Website constitutes acceptance of the revised policy.
Contact
If you have any questions regarding this Privacy Policy please contact:
Natura Gardening (trading as Natura Gardens)
31 Norfolk Street
Sunderland
SR1 1EE
Email: craig@naturagardens.co.uk